Terms of service

Terms of Service

Last updated: August 2026

Welcome to Uptown Premium Goods. By accessing our website or purchasing products from us, you agree to be bound by these Terms of Service.

Please read these Terms carefully before using our website.

1. General

Throughout these Terms, "we", "our" and "us" refer to Uptown Premium Goods.

These Terms apply to all visitors, customers and users of our website and online store.

By using our website, you confirm that you are at least 18 years old or are using the website with the permission of a parent or legal guardian.

2. Products

We do our best to accurately display our products, including colours, sizing and product descriptions.

However, colours and appearance may vary depending on your device or screen settings.

We reserve the right to:

Update product information
Change pricing
Discontinue products
Limit product quantities
Refuse or cancel orders where necessary

without prior notice.

3. Orders

Submitting an order does not guarantee acceptance.

All orders are subject to availability and payment approval.

We reserve the right to refuse or cancel any order where:

Products become unavailable
Pricing or product information contains an error
Fraudulent or suspicious activity is suspected
We are otherwise unable to fulfil the order

If payment has already been processed, any cancelled order will receive a full refund.

4. Pricing

All prices are shown in the currency displayed on our website.

Prices may change at any time without notice.

Shipping charges, taxes, customs duties and import fees (where applicable) are calculated separately unless otherwise stated.

International customers are responsible for any duties, taxes or customs charges imposed by their country.

5. Shipping

Estimated delivery times are provided as a guide only.

While we work hard to dispatch orders promptly, we cannot guarantee delivery dates and are not responsible for delays caused by courier companies, customs processing or circumstances beyond our reasonable control.

6. Returns & Refunds

Returns, exchanges and refunds are governed by our Returns & Refunds Policy, available on our website.

Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993.

7. Intellectual Property

Unless otherwise stated, all content on this website—including logos, artwork, graphics, photographs, product designs, text and branding—is the property of Uptown Premium Goods or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute or commercially use any content from this website without our prior written permission.

8. Acceptable Use

You agree not to use this website:

For unlawful purposes
To interfere with the operation or security of the website
To upload malicious software or harmful code
To attempt unauthorised access to our systems
To infringe our intellectual property rights
To misuse or interfere with other users of the website

We reserve the right to suspend or terminate access where these Terms are breached.

9. Third-Party Services

Our website may contain links to third-party websites or use third-party services, including Shopify and payment providers.

We are not responsible for the content, policies or practices of third-party websites or services.

10. Privacy

Your use of this website is also governed by our Privacy Policy.

By using our website, you acknowledge that your information may be collected and processed as described in that policy.

11. Limitation of Liability

To the fullest extent permitted by New Zealand law, Uptown Premium Goods will not be liable for any indirect, incidental or consequential loss arising from the use of this website or any products purchased through it.

Nothing in these Terms excludes or limits any rights or remedies you may have under the Consumer Guarantees Act 1993 or any other applicable New Zealand consumer protection legislation.