Shipping policy

Shipping Policy

Last updated: August 2026

Thank you for shopping with Uptown Premium Goods.

We're committed to getting your order to you safely and as quickly as possible. Below you'll find information about how we process, dispatch and deliver your order.

Order Processing

Orders are typically processed and dispatched within 3–5 business days after payment has been received.

During product launches, promotions, holidays or other busy periods, processing times may be slightly longer. If there are any significant delays, we'll contact you using the email address provided with your order.

Orders are processed Monday to Friday, excluding New Zealand public holidays.

Shipping Within New Zealand

We ship throughout New Zealand using trusted courier partners.

Estimated delivery times after dispatch are:

North Island: 1–3 business days
South Island: 1–3 business days
Rural addresses: Please allow an additional 1–3 business days.

Delivery times are estimates only and may vary depending on your location and courier operations.

Once your order has been dispatched, you'll receive a shipping confirmation email with tracking details (where available).

International Shipping

We currently ship to selected international destinations.

International delivery times vary depending on the destination, local postal services and customs processing. Estimated delivery times are provided at checkout but cannot be guaranteed.

Customers are responsible for any customs duties, import taxes or other fees imposed by their destination country.

Shipping Costs

Shipping costs are calculated automatically at checkout based on your delivery location and the products ordered.

Any free shipping promotions will be clearly advertised on our website and apply only where stated.

Tracking Your Order

Once your order has been shipped, you'll receive a confirmation email containing your tracking information (where available).

If you haven't received your shipping confirmation within a reasonable time after placing your order, please contact us and we'll be happy to assist.

Incorrect Shipping Information

Please double-check your shipping address before completing your purchase.

If you've entered an incorrect address, contact us as soon as possible at uptownpremiumgoods@gmail.com. While we'll do our best to update your order before it has been dispatched, we cannot guarantee changes once processing has begun.

If an order is returned to us due to an incorrect or incomplete address, additional shipping charges may apply before the parcel can be resent.

Delayed or Lost Shipments

While we work with reliable courier partners, occasional delays can occur due to weather, peak shipping periods, customs processing or circumstances beyond our reasonable control.

If your parcel appears delayed or you believe it may be lost, please contact us and we'll work with the courier to investigate the shipment.