Refund policy

Returns & Refunds Policy

At Uptown Premium Goods, we want you to be completely happy with your purchase. If something isn't quite right, we're here to help.

Returns

We offer a 30-day return policy, meaning you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

Be unworn and unused
Be in its original condition
Have all original tags attached
Be returned in its original packaging where possible
Include proof of purchase (such as your order confirmation or receipt)

How to Start a Return

To request a return, simply email uptownpremiumgoods@gmail.com with your order number and the reason for your return.

Once your return request has been approved, we'll provide you with instructions on where to send your item. Please do not send items back without contacting us first, as they may not be accepted.

Unless the item is faulty, damaged, or incorrect, customers are responsible for the cost of return shipping.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, faulty, or you've received the wrong product, contact us at uptownpremiumgoods@gmail.com as soon as possible. We'll assess the issue promptly and work with you to resolve the issue through a replacement, exchange, or refund where appropriate.

Exchanges

Need a different size?

If your item doesn't fit, we're happy to exchange it (subject to availability) provided it is returned unworn, unused, with all original tags attached, and within 30 days of delivery.

To arrange a size exchange, simply contact uptownpremiumgoods@gmail.com before returning your item.

Non-Returnable Items

The following items cannot be returned unless required by law:

Gift cards
Final sale or clearance items
Custom or personalised products

If you're unsure whether your item is eligible for return, please get in touch before sending it back.

Refunds

Once we've received and inspected your return, we'll notify you whether your refund has been approved.

If approved, your refund will be processed back to your original payment method. Please allow up to 10 business days for the refund to be processed. Depending on your bank or payment provider, it may take a little longer for the funds to appear in your account.

If more than 15 business days have passed since your refund was approved, please contact us at uptownpremiumgoods@gmail.com.

New Zealand Consumer Rights

Nothing in this Returns & Refunds Policy limits or excludes any rights you may have under the Consumer Guarantees Act 1993 or any other applicable New Zealand consumer protection laws.

If a product is faulty, not of acceptable quality, or does not match its description, you may be entitled to a repair, replacement, or refund in accordance with your rights under New Zealand law.